We Build magnetic client experiences that help you Create More super fans.
the custom client experience
The custom Client Experience
INVESTMENT STARTS AT $4,500
Perfect for the travel advisor who wants a client experience that feels unique to their business. With our Client Experience Design package, we will work together to roll out the red carpet for your travel clients. After four weeks, you will walk away with a fully customized workflow designed in TravelJoy exclusively for your travel business.
this package includes:
+ Workflow strategy & project Kick off call
+ completely custom client experience design
+ 5 custom task lists (5 forms & 10 canned emails per task list)
+ On-Brand Client Documents & Assets
+ Implementation of New Workflow Into TravelJoy
+ Library of SOP Videos For Your New Workflow
+ Personal Workflow Walk Through Call
+ Workflow Mapping & Client Experience Design
+ Tailor-Made Task Lists, Canned Emails, & Client Forms/Questionnaires
+ On-Brand Client Documents & Assets
+ Implementation of New Workflow Into TravelJoy
+ Library of SOP Videos For Your New Workflow
+ Personal Workflow Walk Through Call
Let’s work together to roll out the red carpet for your clients
Our trademarked client experience workflow is what put TIQUE on the travel industry map, but now we are kicking it up a notch! With years of experience under our belt, we are launching this new service for travel advisors who feel that one size fits all doesn’t work for their business.
With our Client Experience Design package, you will get a fully customize workflow designed in TravelJoy exclusively for your travel business.
We will design up to 5 custom task lists based on the clients that you serve and the types of trips that you book. Each task list will include up to 10 canned emails & 5 forms.
5 task lists
Based on our curated task lists, our team will begin designing your client forms and questionnaires. We will use decision making psychology to be sure that we are asking the right questions.
form templates
Just like your forms, we will list out all of the canned emails we need and begin drafting your copy. This will be a collaborative process so that we ensure to capture your brand's tone.
canned emails
Together, we will design everything you need to wow your clients.
We will kick off our project with a workflow mapping session where we will outline your new and improved client experience together. Then, we work our magic to create the following assets for you…
Inside of TravelJoy we will customize all of your confirmation templates and create invoice templates for your unique service suite & pricing.
confirmation templates
Then we will have our design team start creating beautiful branded documents to link inside of your workflow, like a client welcome packet, pricing guide, packing list, etc.
client flyers/brochures
A fan favorite! We will customize your email header graphics to ensure that your visual brand identity is consistent throughout your booking process.
Email header graphics
We will kick off your project with a collaborative workflow mapping strategy session. During this 90 minute call, we will build your 5 task lists. Our team will leave with a list of forms, emails, client documents, & templates to start building our for your unique workflow!
We will design, create, & implement your new custom client experience in 5 weeks.
the project timeline
HOW IT WORKS
workflow strategy & mapping / week 1
We will use our workflow mapping session as a guide to start creating all of the emails, forms, invoice templates, confirmation templates, & other client documents for your refined experience.
asset design process / week 2-3
Once all of our templates, forms, and documents are approved by you, we will begin the building phase of our process. We will be working directly inside of your TravelJoy account to upload all templates & create each of your task lists.
traveljoy implementation / week 4
Finally, we will wrap up your project with a 1:1 workflow training on your new workflow. During this one hour Zoom call, we will review your new system & introduce you to your new library of SOP videos to set you up for success!
project hand off & sops / week 5
Frequently Asked Questions
WHAT IS THE PROJECT TIMELINE?
Our custom client experience projects typically take 5 weeks, but each project's timeline ultimately depends on the total scope of the project. You are able to customize your project with our collection of add-on support services. Once you submit your proposal. invoice, and signed contract, our Project Manager will outline your project's timeline with due dates inside of our onboarding email!
what is the payment schedule?
We require a 50% non-refundable deposit to hold your spot on our calendar. The remaining 50% will be due 5 days prior to the start of your project. However, we understand that working with a professional workflow strategist is an investment. If you are looking for a more flexible payment schedule, please email our Project Manager, Angela, at operations@tiquehq.com to talk details.
do you only implement in traveljoy?
At this time, yes because we are the most familiar with the TravelJoy software and all of it's functionality.
DO I PROVIDE FEEDBACK ON DESIGN ELEMENTS LIKE EMAIL GRAPHICS?
Absolutely! You will be able to revise the email graphics while you are reviewing all of your canned emails. Before we implement anything into your TravelJoy account, we will send you a final approval form with links to all of your brand assets.
WHEN CAN I START MY PROJECT?
Once we have reviewed your client application and agree that this service is a good fit for your needs, our Project Manager, Angela, will reach out about our start date availability at that time. We do require at least two weeks before your start date to ensure you have plenty of time to complete all of our pre-project tasks. Please keep in mind that in order to adhere to our project timeline it is best to select a timeframe when you are not traveling and able to provide quick feedback to avoid delay fees.
WHAT HAPPENS IF I CAN'T COMPLETE THE HOMEWORK IN TIME?
Late or failure to submit pre-project forms on time will result in moving your start date and subsequent fees that are outlined inside of our contract. When selecting your start date, please make sure that you give yourself enough time to complete all pre-project assignments and are able to provide timely feedback throughout your project.
shop our best-selling templates
create a referral-Worthy
client experience
This collection of email, forms, and task list templates will help you enforce boundaries, manage expectations, & deliver a high-end booking experience for your travel clients. Now available for TravelJoy and non-TravelJoy users!
©️ TIQUE HQ 2024 | Terms & Conditions | Privacy Policy
This is example font for Showit.