Magnetic

We Build

client

experiences that help you

cultivate

Super Fans.

the custom client experience

The Custom Client Experience Design

perfect for travel advisors who...

Wants a client experience that feels unique to their business. With our Client Experience Design package, we will work together to roll out the red carpet for your travel clients. After four weeks, you will walk away with a fully customized workflow designed in TravelJoy exclusively for your travel business.

this package includes:

+ Workflow strategy & project Kick off call
+ completely custom client experience design
+ 5 custom task lists (5 forms & 10 canned emails per task list)
+ On-Brand Client Documents & Assets 
+ Implementation of New Workflow Into TravelJoy
+ Library of SOP Videos For Your New Workflow 
+ Personal Workflow Walk Through Call 

+ Workflow Mapping & Client Experience Design

+ Tailor-Made Task Lists, Canned Emails, & Client Forms/Questionnaires 

+ On-Brand Client Documents & Assets 

+ Implementation of New Workflow Into TravelJoy

+ Library of SOP Videos For Your New Workflow 

+ Personal Workflow Walk Through Call 

Ready to get started?

Choose The Payment plan that works best for your business

Four payments of

$650

+ Most Flexible Option
+ Four Monthly Payments

One payment of

$2,400

+ Most Efficient Option
+ Pay In Full Discount

Two payments of

$1,300

+ Most Popular Option
+ Two Monthly Payments

Let’s work together to roll out the red carpet for your clients

Our trademarked client experience workflow is what put TIQUE on the travel industry map, but now we are kicking it up a notch! With years of experience under our belt, we are launching this new service for travel advisors who feel that one size fits all doesn’t work for their business. 

With our Client Experience Design package, you will get a fully customize workflow designed in TravelJoy exclusively for your travel business. 

We will design up to 5 custom task lists based on the clients that you serve and the types of trips that you book. Each task list will include up to 10 canned emails & 5 forms.

5 task lists

Based on our curated task lists, our team will begin designing your client forms and questionnaires. We will use decision making psychology to be sure that we are asking the right questions.

form templates

Just like your forms, we will list out all of the canned emails we need and begin drafting your copy. This will be a collaborative process so that we ensure to capture your brand's tone.

canned emails

everything

Together, we will design

you need to wow your clients.

We will kick off our project with a workflow mapping session where we will outline your new and improved client experience together. Then, we work our magic to create the following assets for you…

Inside of TravelJoy we will customize all of your confirmation templates and create invoice templates for your unique service suite & pricing.

confirmation templates

Then we will have our design team start creating beautiful branded documents to link inside of your workflow, like a client welcome packet, pricing guide, packing list, etc.

client flyers/brochures

A fan favorite! We will customize your email header graphics to ensure that your visual brand identity is consistent throughout your booking process.

Email header graphics

We will kick off your project with a collaborative workflow mapping strategy session. During this 90 minute call, we will build your 5 task lists. Our team will leave with a list of forms, emails, client documents, & templates to start building for your project!

We will design, create, & implement your new custom client experience in just 4 weeks.

the project timeline

HOW IT WORKS

workflow strategy & mapping / week 1

We will use our workflow mapping session as a guide to start creating all of the emails, forms, invoice templates, confirmation templates, & other client documents for your refined experience.

asset design process / week 2

Once all of our templates, forms, and documents are approved by you, we will begin the building phase of our process. We will be working directly inside of your TravelJoy account to upload all templates & create each of your task lists. 

traveljoy implementation / week 3

Finally, we will wrap up your project with a 1:1 workflow training on your new workflow. During this one hour Zoom call, we will review your new system & introduce you to your new library of SOP videos to set you up for success!

project hand off & sops / week 4

Tailored to your business?

Are you interested in a couple of different services? Let’s make a plan, together. Click the link below to request a custom proposal with an exclusive bundled discount on your project.

Need Something More

a la carte menu

calendly setup

additional task lists

client doc design

team member implementation

additional emails

and more!

You Have Questions? We Have Answers!

Our custom client experience projects typically take 4 weeks, but each project's timeline ultimately depends on the total scope of the project. You are able to customize your project with our collection of add-on support services. Once you submit your proposal. invoice, and signed contract, our Project Manager will outline your project's timeline with due dates inside of our onboarding email!

What is the project timeline?

This package includes 3 rounds of revisions for your client experience workflow map and 2 rounds of revisions for task list templates, canned emails, client questionnaires & forms, confirmation & invoice templates, client experience document designs, and any a la carte services. If you require additional rounds, a $150 fee per additional round will be added to your invoice.

how many rounds of revisions do you offer?

We now offer three flexible payment plan options for our clients - pay in full, 2 monthly payments, or 4 monthly payments. If you select a payment plan, the due dates and totals of each installment will be outlined in your project's contract and onboarding email.

what is the payment schedule?

All available start dates are listed below in the questionnaire section. We do require at least two weeks before your start date to ensure you have plenty of time to complete all of our pre-project tasks. Please keep in mind that in order to adhere to our project timeline it is best to select a timeframe when you are not traveling and able to provide quick feedback to avoid delay fees.

when can i start my project?

At this time, yes because we are the most familiar with the software and all of it's functionality. However, we are always looking to expand our offerings and knowledge of industry systems.

Do you only implement in TravelJoy?

Absolutely! You will be able to revise the email graphics while you are reviewing all of your canned emails. Before we implement anything into your TravelJoy account, we will send you a final approval form with links to all of your brand assets.

Do I provide feedback on design elements like email graphics?

Late or failure to submit pre-project forms on time will result in moving your start date and subsequent fees that are outlined inside of our contract. When selecting your start date, please make sure that you give yourself enough time to complete all pre-project assignments and are able to provide timely feedback throughout your project.

What happens if I can't complete the homework in time?