Managing airfare isn’t just about booking flights but about offering peace of mind and a cohesive travel experience. Lary Neron of Airfare Consultant, a boutique commercial air travel service company, is on a mission to demystify air travel! He brings a fresh perspective on why travel advisors should rethink booking air. From tackling the challenges and misconceptions around airfare management to showcasing strategies for adding substantial value to client interactions, Lary explains how to create a stress-free, high-value travel experience. Learn effective techniques for handling logistics, anticipating potential travel issues, and providing top-notch service that your clients will appreciate and remember.

Why Rethinking Airfare Management Matters

Booking airfare isn’t just about securing flights—it’s about offering your clients a seamless and stress-free travel experience. Lary Neron, founder of Airfare Consultant, highlights the importance of rethinking how travel advisors approach airfare. Instead of viewing it as a daunting task, consider it an opportunity to add substantial value to your client relationships. By managing the logistics and anticipating potential travel issues, you not only provide peace of mind but also enhance the overall travel experience for your clients.

The Value of a Personalized Approach

Lary’s philosophy centers around delivering highly personalized, white-glove service to clients. He believes that by adopting a client-focused approach, you can redefine the commercial flying experience. This involves understanding your clients’ unique needs and preferences and tailoring the travel arrangements to meet those expectations. Through programs like the Fully Managed Air Travel Program (#FMATP), Lary offers a comprehensive solution that ensures smooth, worry-free journeys for travelers.

Should You Book Airfare? Yes, and Here’s Why

Many travel advisors hesitate to book airfare due to its complexity and the potential for problems. However, Lary argues that by avoiding this aspect of travel planning, you may be missing out on a key opportunity to serve your clients better. By mastering the art of airfare management, you can remove the intimidation factor and offer a more complete travel package. This not only boosts your credibility as a travel advisor but also makes you indispensable to your clients.

Managing Client Expectations and Handling Emergencies

A significant part of Lary’s strategy involves setting clear expectations with clients from the beginning. Whether it’s managing the possibility of luggage delays or navigating the challenges of upgrading to first class, clear communication is crucial. By being proactive in these discussions, you can prepare your clients for potential hiccups and handle emergencies with confidence, ensuring that their travel experience remains as smooth as possible.

Effective Communication: The Key to Success

The episode concludes with a focus on the importance of communication. Setting boundaries, being transparent about what clients can expect, and maintaining open lines of communication throughout the travel process are all essential for providing top-notch service. Lary emphasizes that effective communication not only helps manage expectations but also builds trust and long-term loyalty with your clients.

Want to know more? Listen to episode 91 of Tique Talks!